Thursday, 9 September 2010

The "three questions"

Francis Hartman (2000) said that in order to assess the customer's expectations, you should ask the customer three questions:

1) On the last day of the project, what will the project team hand over to Operations?
2) How will project success be judged?
3) Who has an opinion on questions 2&3?

If you think about it, this is genius.

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